Fusion PPT, a recognized strategy and technology solution firm, announced today that CTO Michael Biddick’s comprehensive review of IT Service Catalog products has been published in InformationWeek Magazine.

Six months ago, we set off on an ambitious review of IT service catalogs. Ambitious not because of technical complexity, but because service catalogs are an emerging market with a number of diverse software tools. We were excited about the prospect of classifying these products into neat containers and seeing how they stacked up against our testing scenario. Instead, we found a fractured market with a lot of confusion over even the most basic tenets of what comprises a service catalog.